We have a huge library of fillable PDF documents. Users are reporting the documents print only the form fields they just entered data into. We rolled out new Ricoh copiers but I am using the latest PCL6 drivers. Most of our users keep the same document open for days since they repeat print changing just a name field for example. If they close the document, reenter the data it prints but this isn't always 100%. They can open, fill and print only to get the form fields.
I am at a loss as to what to try now. Any help would be appreciated.
Thank you!