Hi Everyone,
I have a very weird situation in the office. One of our employees would have her computer stop printing from office and acrobat for no reason and then freeze both office and Acrobat until restart. Restart fixes the situation for a few hours but then it would happen again.
We are a document service business, so pdf (read, create, edit), Office Suite and printing are the bread of what we do and having downtime for 10-15 minutes twice a day is not really ideal.
The reason that led me to believe Acrobat is the culprit is because I have been combing through the Event Viewer Logs looking for something to help me diagnose the problem. I did not find anything specific enough to let me drill deeper but everytime this happen I would get a 1002 application hang error of the follwoing sort:
Log Name: Application
Source: Application Hang
Date: 3/2/2015 12:49:23 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The program Acrobat.exe version 11.0.10.32 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1d28
Start Time: 01d051232b0ac4dd
Termination Time: 3
Application Path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Report Id: 9d6beece-bd16-11e4-9b18-3417ebc979c7
Things I have tried so far - repairing Office, repairing Acrobat, running several adobe tools to troubleshoot acrobat problems, disable protected view, re-installed printers.. My next step will be to wipe the OS although I would really love to not have to do that because of downtime and other considerations.
Please respond if you have ever experience such problem. We have about 30 workstations within the office, all with more or less the same software and hardware and this is the only one we have these annoying issues with.
Thank you