I have a customer trying to print a 4 page document. The pages consist of 1 LGL sized page, 2 LTR sized pages and 1 11x17 page. When job is sent to printer, the machine requests custom paper to be loaded. Even if I set the machine for Paper Size Override. The same document prints fine using Adobe Acrobat Pro 9, Reader and eCopy etc.
When opening the properties of the doc, I see that the 11x17 sheet is set as 17x11. Could that be the issue? But, it states the same when opening properties within the other programs.
Any help would be greatly appreciated. Oh, and we did reinstall Adobe Acrobat Pro XI and tried without any updates. Then applied updates one at a time but still no fix.
Thanks in advance.