We have Adobe Acrobat XI Professional on several computers on our network. All computers are Windows 7-32 bit. When we get a new printer, we put the drivers on our server, and then download/install the printer on each PC.
Recently we installed a new Fuji Xerox printer, and installed the drivers on each PC. In all but one of these, Adobe Acrobat recognized the new printer and shows it as one of the printer options. However, the Adobe Acrobat on one computer did not add the new printer so the person is unable to print to it.
Microsoft products, like Word and Excel, have recognized the new printer and she can print to it. It is only hear Adobe Acrobat that does not see the printer driver.
I tried uninstalling and reinstalling the printer driver on her system. I tried repairing Acrobat. And of course, rebooting her computer. None of these work.
Next i tried dragging a PDF file into the Printer queue for the new printer, but the printer did not pick it up.
What can I do to get her Adobe to recognize the new printer? As I mentioned, all of the other users with the same type computer, same version of Windows, same version of Adobe Acrobat, had no trouble printing to the new printer.
Zane B Stein